Shipping policy

Delivery locations are defined and indicated at the “Delivery” stage of the order by the Customer. Unless otherwise offered, delivery charges are payable by the Customer and vary according to the type of order.

The average delivery time may be indicated on the product offer page. It is in any case confirmed at the delivery stage of the order process, subject to acceptance by the site within a maximum of 72 hours. In the event of unavailability of the order accepted by the site, the Customer will be informed as soon as possible and will have the option of having the order reimbursed.

If the delivery deadline is exceeded and this is not due to force majeure, the Customer must give formal notice to the site to deliver within a reasonable additional period. If delivery is not made within this period, the Customer may cancel the sales contract by registered letter with acknowledgement of receipt sent to the site address (masamiel.com: DOM DOMAINE DU MAS AMIEL, 66460 MAURY). The sale will be considered cancelled if the product is not made available or delivered before the site receives the registered letter. The product(s) will be reimbursed as soon as possible.

Delivery is deemed to have taken place when the goods ordered are made available to the customer by the carrier. The product(s) ordered travel(s) at the sender's risk; it is therefore the Customer's responsibility, in the event of damage, to make all necessary observations and return the goods to the sender in accordance with the procedure described below.

If the product is incomplete or damaged, the customer must inform the site 48 hours in advance in order to cancel the intervention and reschedule it at a later date. In the absence of prior notification to the site, the Customer will not be able to request a new free intervention by the site.